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Nature and Characteristics of Effective Communication

  1. Communication is an art, science, craft
  2. Complex process
  3. Effective communication is learnable
  4. Dynamic, cyclic, continuous Process
  5. Cooperative process
  6. Involves: Speaking, Listening, Writing skills
  7. Two important particles are: Sender (Coder) & Receiver (Decoder)
  8. Flow of idea
  9. Communication can take place:
    1. Horizontally
    2. Vertically
    3. Diagonally
  10. It is a purposive activity
  11. 7 Cs of effective communication:
    1. Conciseness
    2. Concreteness
    3. Correctness
    4. Consideration
    5. Clarity
    6. Courtesy
    7. Completeness
  12. 4Ss of Effective Communication:
    1. Shortness
    2. Strength
    3. Sincerity
    4. Simplicity

Posted in NTA UGC NET Paper One

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